All Residents
If you do not want the Residents to create Defect Tickets or Inspection Lists across the account, the feature can disabled from the Speculative sector Admin area.
Step 1: Click on the cog icon to navigate to the settings area
Step 2: Click on the edit account button
Step 3: Un-tick on the box 'Can purchasers/ home-owners create Defect Tickets/Inspection Lists'
Step 4: Click Submit to save changes
This will turn off the ability for Residents to create new Defect Tickets and/or Inspection Lists. They will be able to interact with Defect Tickets / Inspection lists by adding comments, uploading documents etc and receiving all relevant notifications regarding their new home aftercare issues from clixifix®.
Per Plot Contact
There is also the ability to select at plot level which individual contacts can raise tickets.
Step 1: When adding a new contact, either check or uncheck the tick box at the end of the form
Step 2: To change this feature later, use the toggle buttons in the Contacts view of the plot:
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