Password Reset (Resident Portal)

Reset my password using current password 

Step 1: Login to the Resident Portal & click the person icon in the top right corner (desktop view) or the 3 lines/burger icon in the top right hand corner (mobile device).

Step 2: Click Account Settings

Step 3: Confirm your existing password, enter a new password, re-enter to confirm password, then click Change password.

Failed Password Reset

You will receive this message below if your chosen password does not meet password criteria. 

Passwords must be;

- Minimum of 8 characters

- Minimum of one upper case letter

- Minimum of one lower case letter

- Minimum of one numeric character

- Minimum of one special character

Reset my password without current password 

If you cannot remember your password or if the password you use is not being accepted, you can complete a Password Reset without being logged in. 

This is for confirmed users only and will not work if you have not yet set a password. 

Step 1: Click Forgot your password? on the clixifix® Login Page as shown in the screenshot below.

Step 2: Enter your email address & click Send me reset password instructions

Step 3: You will then receive an email. Click the link in the email to Change my password

Passwords must be;

- Minimum of 8 characters

- Minimum of one upper case letter

- Minimum of one lower case letter

- Minimum of one numeric character

- Minimum of one special character

Step 4: Enter your new password in both boxes and click Change my password

Step 5 : Proceed to Login